Meet the Team at Buckner Retirement Services

Meet the faces of the Buckner Retirement Services executive leadership team! Here at Buckner Retirement Services in Dallas, our goal is to provide resources and support to each of our communities across the state of Texas. To us, this means anything from a word of encouragement, to management or administrative oversight, to simply a friendly face. We strive to have a hands-on approach— regularly visiting each campus and knowing residents and employees by name.

Charlie Wilson


Charlie joined the senior living leadership team at Buckner Retirement in 2000 as director of quality improvement and regulatory compliance, then went on to serve as vice president of operations. He’s served in his current role since March 2010 and today leads the team of roughly 900 employees across the five existing Buckner communities with his more than 20 years of industry experience.

“Buckner Retirement Services exists to enrich the lives of senior adults through active living and expert care,” he said. “Getting to be part of this mission and see seniors’ lives transformed is truly rewarding.”

Brian L. Robbins

Vice President and Chief Operating Officer

Brian joined Buckner Retirement Services senior leadership team in April 2017. Prior to Buckner, he served as director of operations with Life Care Services. A Navy veteran with nearly 20 years of leadership and management experience in Long-term Care, Brian values the opportunity to serve “the greatest generation” through his position.

“Touching the lives of senior adults is the most rewarding part of my job,” Brian said. “I’ve heard some of the greatest stories and developed lifelong friendships with many of the residents I’ve met along my journey.”

Heather Potts

Senior Director of Sales

Heather joined Buckner Retirement Services in 2021 as senior director of sales. She brings more than 25 years’ experience in the senior living industry with extensive expertise in directing high-performance sales and marketing programs for new developments and repositioning in Life Plan, rental, and 55-plus active adult living communities. Heather has broad operational and business acumen through collaboration with senior management and small business ownership experience. She is adept at solving problems and connecting people with the right resources for favorable project outcomes.

Heather currently serves as a volunteer board member for two nonprofit organizations, AustinUp and Capital City Village, that address and serve the needs of Austin’s aging population. Heather also serves as a volunteer for Helping Hand for Children, a residential treatment center and foster and adoption agency for children who are victims of severe child abuse.

Heather has a B.A. in speech communications with a minor in business administration from Texas State University. In addition to Heather’s senior industry experience, she is the co-owner and operator of two restaurants located in downtown Austin with her husband, Steve Potts. Heather and Steve stay busy raising their three children and enjoy attending the extracurricular activities that keep their schedules full and on the move.

Cheryl Johnson

Director of Healthcare Services

Cheryl joined Buckner Retirement’s senior living staff in 2008. She spent the first five of those years as the founding Buckner Hospice administrator, then served as the director of Assisted Living, Memory Care and education services before entering her current role where she works with each Buckner senior living community to ensure compliance with healthcare regulations.

“My life has been richly blessed by senior adults and their perspective on life,” she said. “The opportunity to give back to this generation and increase their quality of life is fulfilling and life-enriching.”

Kaley Lockaby

Director of Marketing

Kaley stepped into the senior living industry by joining Buckner Retirement Services in July 2019 as director of marketing where she drives strategic brand marketing and lead generation initiatives, programs, and plans designed to support the organization’s continued growth and success.

Kaley brings more than a decade of sales and marketing experience to her current role and excels in business versatility, critical communication, executive coaching, and being a solution-oriented leader. In her previous roles, Kaley lead high-impact teams in multimillion-dollar event execution, content development, social and digital media, and corporate communications.

She earned her Bachelor of Arts in business administration from Austin College in Sherman, Texas, and is a member of LeadingAge Texas. Kaley resides in Gunter, Texas, and enjoys spending time with her husband, Nathan, and their two children.

Phil Elmore

Director of Development

Phil started with Buckner Retirement Services in January 2020 as director of hospitality before transitioning into his current role as director of development where he develops and executes strategic plans to raise vital funds for retirement services. As a 20-year-plus senior living industry veteran, Phil brings a strong commitment to excellence and ethical business practices to his role.

In his most recent experience, Phil served as president and CEO of Christian Care Center, Inc., from 2004 to 2018. He’s a member of LeadingAge Texas and served on the board of the Educational Institute on Aging for nearly 10 years.

Phil holds a Bachelor of Arts and Science from Abilene Christian University and a Master of Science from The University of Texas at Dallas. When he’s not busy with his leadership role at BRS, Phil enjoys spending time with his wife, Carolyn, and their children and grandchildren on their ranch in Gainesville, Texas.

Ryan Duncan

Director of Financial Planning & Analysis

Ryan start with Buckner Retirement Services in 2017 as the manager of financial planning before moving into his current role of director of financial planning and analysis. Previously he served as a finance supervisor in the media industry. Ryan brings a thorough knowledge of financial modeling and planning to the organization along with a passion to serve seniors.

Ryan’s experience driving financial optimizations and business standardization efforts is a key component of how he continues to drive success for Buckner Retirement Services. He is instrumental in the development of organizational benchmarks and KPI’s that align with key measurable standards of success.

Ryan holds a Bachelor of Arts in Digital Media from Baylor University. When he isn’t nerding out with excel formulas for work he is spending time with his wife and his two small children at their home in Dallas.